Refund Policy
Return Policy – Qman’s Garage
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Eligibility for Returns:
To be eligible for a return, your item must be in original condition or damaged due to a manufacturing error. It must be unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at qmansgarage@gmail.com.
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return-related questions, you can always contact us at qmansgarage@gmail.com.
Damages and Issues:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items:
Certain items cannot be returned, such as custom products (e.g., special orders or personalized items) and hazardous materials (e.g., flammable liquids). If you have questions about your item, feel free to contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
The fastest way to get the item you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period:
If merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason. The item must be in the same condition you received it in, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds:
Once we’ve received and inspected your return, we’ll notify you of the approval status. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at qmansgarage@gmail.com.
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